How to Book a Taxi in Melbourne (Online, Phone or in Advance)

Booking a taxi in Melbourne no longer means standing on a kerb hoping one drives past. For anything that matters — a flight, a meeting, a hospital appointment — a pre-booked cab is the reliable option, because the car is assigned to you in advance rather than allocated when you happen to ask.

The three ways to book with SE Premium Cabs

• Online — fill in the booking form on our home page. Enter pickup and drop-off and you see a live fare estimate before you confirm. Takes under a minute.
• By phone — call 0493 100 265. Our dispatch answers 24 hours a day, quotes you on the call and confirms the booking while you are on the line.
• WhatsApp — message us if you would rather type than talk, or if you are overseas and want to arrange an arrival pickup before you fly.

What to have ready

• Pickup address, including unit or building number and the best door to wait at.
• Drop-off address, or the airport terminal number if you are flying.
• Date and time — for flights, give us the flight number instead and we will work back from it.
• Number of passengers and bags, so we send a sedan, a 6-seat SUV or an 11-seat maxi.
• A mobile number the driver can reach on the day.
• Anything special: child seat, wheelchair-accessible needs, extra stops, or a pet travelling with you.

How far ahead should you book?

For a normal suburban trip, an hour is plenty and we can often be with you much sooner. For an airport run, book the night before at the latest. For a 3am or 4am departure, a Friday evening, a public holiday, a major event at the MCG or Marvel Stadium, or any trip needing an 11-seat maxi, book a few days ahead — those are the times when every operator in Melbourne is stretched.

Booked cab vs hailing vs rideshare

After you book

You get a confirmation with the trip details. On the day, the driver contacts you when they are close. If your plans change, call 0493 100 265 — changing or cancelling a booking is straightforward as long as you tell us before the driver is dispatched.

SE Premium Cabs covers Melbourne Airport, the CBD, and the eastern and south-eastern suburbs, 24 hours a day, in premium sedans, SUVs and 11-seat maxis.